Returns, Exchanges and Right of Withdrawal

Online orders can be fully refunded within 14 days of receiving the items. Please use a traceable courier for returns, as you are responsible for the package until it arrives back with us. Return shipping costs are non-refundable. To be eligible for a refund, items must be unused and in their original packaging. If you wish to return your order, please email us at info@deparmedesign.com, and we will provide instructions on how to return it.

1. Statutory Right of Withdrawal

If you purchase jewellery through our webshop as a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period normally begins on the day you, or a person designated by you other than the carrier, receive the product. 

To exercise your right of withdrawal, you must inform De Parme Design of your decision within the applicable period by making a clear statement.

You may contact us using the details in Section 10 or use the applicable withdrawal facility provided through our webshop.

After notifying us of your withdrawal, you must return the product without undue delay and within the statutory return period.

2. Condition of Returned Products

You may inspect a product to establish its nature, characteristics and functioning in the same way you would reasonably be able to do in a physical shop.

Please handle all jewellery carefully and return it, where possible, in its original packaging, together with any accompanying certificates, documentation and accessories.

You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product, as permitted by applicable law.

3. Return Shipping Costs

Unless the product is defective, incorrect or otherwise covered by a remedy for which we are responsible under applicable law, you are responsible for the direct costs of returning a product following withdrawal, provided this has been communicated to you before purchase.

For valuable jewellery, we strongly recommend using a secure, tracked and appropriately insured shipping service.

4. Refunds

If you validly withdraw from a purchase, we will refund the payments received for the returned product.

We may withhold the refund until we have received the returned product.

Refunds will be made using the original payment method unless you expressly agree otherwise. We will process refunds within the applicable statutory timeframe.

Additional costs resulting from your choice of a more expensive delivery method than our least expensive standard delivery option do not have to be refunded where permitted by law.

5. Customised and Personalised Products

The statutory right of withdrawal may not apply to products made to the consumer's specifications or clearly personalised, as defined by applicable law.

This may include certain bespoke or individually customised jewellery created specifically according to your personal requirements.

The exception does not automatically apply to standard products, standard sizes or ordinary made-to-order products simply because they are produced after an order is placed.

Where a product is not eligible for withdrawal, we will communicate this clearly before you complete your purchase.

Your statutory rights relating to defective or non-conforming products remain unaffected.

6. Exchanges

If you would prefer a different size or another available product, please contact us to discuss the options.

Exchanges are subject to availability and may require a new order or a return followed by a separate purchase.

Any statutory withdrawal rights and legal remedies remain unaffected by this section.

7. Incorrect or Damaged Deliveries

If you receive the wrong item or your product arrives damaged, please contact us promptly and include photographs where helpful.

We will investigate the issue and arrange an appropriate solution in accordance with your statutory rights, which may include repair, replacement, a price reduction or a refund, as applicable.

We will not charge you return or other costs that we are legally required to bear in resolving an incorrect or defective delivery.